Field Service Tech

ADCO Manufacturing is seeking a field service technician to join our dynamic team of professionals. Must be a self-starter with a strong track record of successfully performing field service work, including mechanical and electrical troubleshooting, installation, and complete repair of complex, automated packaging machinery and systems. The field service technician will contribute to the success of the company, not only through their technical expertise but also through the demonstration of strong interpersonal skills, effective communication, follow-up, and teamwork.

• Providing service and customer support during field visits or by remote means

• Managing all onsite installation, repair, maintenance, and testing tasks

• Diagnosing process opportunities, and technical problems, determining root cause failures and proper solutions

• Work with third parties and other OEMs to accomplish integration requirements

• Produce timely and detailed service reports

• Documentation of processes, troubleshooting practices, identification of production needs, and potential solutions

• Cooperate with the technical teams and share information across the organization

• Comprehend customer requirements and make appropriate recommendations/briefings

• Build positive relationships with customers

• Ability to work flexible shifts and adapt to changing work schedules

• Ability to work overtime and weekends regularly

• Ability to travel a minimum of 75%, oftentimes with little to no notice

Skills:

• Must possess a strong working knowledge of capital equipment design and theory of operations, as well as demonstrate clear, “hands-on” technical competence in the mechanical and electrical maintenance and operation of complex packaging machinery/systems
• Must possess a strong working knowledge of computers and applications such as Outlook, Internet Explorer, and MS Office (Word, Excel, PowerPoint) as well as the ability to effectively utilize CRM, case management, and asset management tools
• Proficient in the use of current technology platforms (computers, cell phones, tablets, and high-speed video equipment)
• Excellent written and verbal communication, organizational, presentation, and problem-solving skills.
• Strong communication and interpersonal skills
• Ability to read and understand assembly drawings
• Ability to read, understand, and apply layout drawings
• Strong electrical knowledge – 200-volt and 600-volt systems
• Strong mechanical knowledge: Packaging equipment – cartoners, carton formers, case packing, and wraparound sleevers
• Proficient in the use of power tools
• Metal and plastic material fabrication
• Current passport
• Field service history
• Bilingual – preferred

Experience:

• Associate's degree in a technically related field or equivalent experience
• Integration experience
• Vision system experience
• Leaflet, laser, and ink coding system experience
• Machining experience (lathe, mill, brake, layout)
• Rockwell/Allen-Bradley PLC programming experience
• HMI programming experience
• Fanuc robotics experience
• Minimum of 3 years of lead role experience in field service, assembly, and/or equivalent background

Founded in 1958, ADCO is a leading U.S. manufacturer of packaging machinery and systems with a reputation built on providing customers with safe, reliable, flexible, and sanitary machine designs, along with exemplary aftermarket support. ADCO serves companies around the world in industries such as refrigerated and frozen foods, convenience foods, bakery and snack foods, confectionery, personal care, cosmetics, pharmaceuticals, and household products, to name just a few. ADCO's innovative product line includes:

• Horizontal End Load Cartoners
• Vertical End Load Cartoners
• Top Load Carton Formers
• Top Load Carton Closers
• Robotic Carton Loading Systems
• Paperboard Wrap Around Sleevers
• Corrugated Tray Formers
• Robotic Case Packers
• Product Indexing and Collating Systems
• Custom Packaging Machinery